Posts tagged Repair
Since purchasing my HTC Desire nearly 18 months’ ago I’ve had insurance through Citymain Administrators. It’s £5.99 a month and covers me for theft and accidents. The service from their call centre has been all in all quite good since I dropped and broke the screen on my phone on September 15th 2011, unfortunately the company they use for repairs has now taken almost three weeks to repair my phone. I was told last Friday that my phone was finally being repaired – after being told this I kind of expected it to arrive Saturday or Monday. That’s a reasonable expectation in a world that expects good customer service, no? Monday 3rd October I was told it was repaired but waiting to be posted to me. Today, Wednesday 5th October I was told that it was still waiting to be posted to me and this should hopefully happen tomorrow. If this holds true – and I have my doubts – then I’ll get my phone back on Friday which makes it three weeks. The worst part is the length of time that I know my phone has been sat idle.
They don’t appear to be a small outfit either, covering units 18 – 20 in the picture below. You’d think someone could post a phone for a customer regularly chasing and specifically requesting it be returned in time for Droidcon tomorrow?
If anyone can recommend to me a UK phone insurance policy that doesn’t let you down when it comes to needing a repair, please let me know…